Centrino sound problem

I have been struggling with a Gateway 3550GZ Centrino laptop after installing Ununtu Badger. Everything that I have checked seems to work OK with the exception that I cannot get sound from either the speakers or the headphones.

So I installed Dapper Drake RC3 to see if the problem had been successfully addressed. Nope, still no sound.

Bummer about the sound.

Is anything showing up in your modules relating to sound when you do a lsmod command?

lsmod output

Here is the entire lsmod output
Module Size Used by
af_packet 22920 2
ipv6 265600 6
uinput 9088 0
rfcomm 39704 0
l2cap 26372 5 rfcomm
bluetooth 49892 4 rfcomm,l2cap
speedstep_centrino 7632 1
cpufreq_userspace 4696 1
cpufreq_stats 5636 0
freq_table 4740 2 speedstep_centrino,cpufreq_stats
cpufreq_powersave 1920 0
cpufreq_ondemand 6428 0
cpufreq_conservative 7332 0
i915 19840 1
drm 72852 2 i915
video 16260 0
tc1100_wmi 6916 0
sony_acpi 5516 0
pcc_acpi 11136 0
hotkey 11556 0
dev_acpi 11140 0
button 6672 0
battery 9732 0
container 4608 0
ac 4996 0
nls_iso8859_1 4224 1
vfat 13440 1
fat 53020 1 vfat
nls_cp437 5888 2
ntfs 103536 1
dm_mod 58936 1
md_mod 72532 0
sr_mod 16932 0
sbp2 23940 0
scsi_mod 138856 2 sr_mod,sbp2
parport_pc 35780 0
lp 11844 0
parport 36296 2 parport_pc,lp
pcmcia 40508 0
snd_intel8x0 33436 1
snd_ac97_codec 92448 1 snd_intel8x0
snd_ac97_bus 2304 1 snd_ac97_codec
ipw2200 97584 0
b44 25740 0
snd_pcm_oss 53664 0
snd_mixer_oss 18688 1 snd_pcm_oss
ieee80211 35144 1 ipw2200
ieee80211_crypt 6272 1 ieee80211
yenta_socket 27916 1
rsrc_nonstatic 13440 1 yenta_socket
mii 5888 1 b44
ohci1394 35124 0
ieee1394 299576 2 sbp2,ohci1394
snd_pcm 89736 3 snd_intel8x0,snd_ac97_codec,snd_pcm_oss
snd_timer 25220 1 snd_pcm
pcmcia_core 42640 3 pcmcia,yenta_socket,rsrc_nonstatic
snd 55268 8 snd_intel8x0,snd_ac97_codec,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_timer
soundcore 10208 1 snd
psmouse 36100 0
snd_page_alloc 10632 2 snd_intel8x0,snd_pcm
serio_raw 7300 0
rtc 13492 0
intel_agp 22812 1
agpgart 34888 3 drm,intel_agp
shpchp 45632 0
pci_hotplug 29236 1 shpchp
evdev 9856 1
ext3 135688 1
jbd 58772 1 ext3
ide_generic 1536 0
ide_cd 41348 0
cdrom 38560 2 sr_mod,ide_cd
ide_disk 17664 5
piix 11012 1
generic 5124 0
ehci_hcd 32520 0
uhci_hcd 33680 0
usbcore 129668 3 ehci_hcd,uhci_hcd
thermal 13576 0
processor 23360 2 speedstep_centrino,thermal
fan 4868 0
capability 5000 0
commoncap 7296 1 capability
vga16fb 13448 1
cfbcopyarea 3968 1 vga16fb
vgastate 10368 1 vga16fb
cfbimgblt 3200 1 vga16fb
cfbfillrect 4352 1 vga16fb
fbcon 42784 72
tileblit 2816 1 fbcon
font 8320 1 fbcon
bitblit 6272 1 fbcon
softcursor 2304 1 bitblit

Centreno sound problems

James Hi, I've had this problem on WM Player. Try this, it worked for me.
open application and click on tools select options. Then click on divices then speakers then select default. it should now work.

It sound like your original drive is faulty i.e. missing a file somewhere on the setting you now have. If thi is the setting you already have then you need to suspect your sound card, to check try it in another pc to see if it work with that one, if so its your sound drivers. Uninstall drivers AND sound card and re-install as new.

Not hardware

The machine plays sound well under Fedora, Core 4, so it isn't a hardware problem.

I agree that it is almost certainly a software problem, and since Fedora has sound, but Ubuntu (both Breezy Badger and Dapper Drake RC3) does not have sound, it seems to be a problem with the Ubuntu installation, not the capacity of ALSA to play nice with the chip.

I'm just not smart enough to know where to start. Do I uninstall the old ALSA and get the newest files from sourceforge, then try to install again? The problem is fairly widespread, but not universal. I don't know if the different chips Intel used are crucial to the problem or if it is some conflicting hardware in my machine.

As I said at the top, I had hoped Ubuntu would have addressed the problem with the Dapper upgrade, but it doesn't look like that is the case.

It seems its loading modules for it

It seems to be loading modules for ac97 sound, so its recognising that the hardware exists. Thats a positive sign anyway.

Centrino is a go

With the updates of 1/31/06, Dapper Drake now produces sound on my Gateway 3550GZ. Very cool.

Thanks, update gods.

Addendum: I went back to Ubuntu Breezy 5.10 and, of course lost all sound. So I renewed my struggles. Here is the solution that I posted elsewhere.


I have the Gateway 3550GZ (same as M210?) and have struggled with the lack of sound for weeks (on Ubuntu 5.10). A thread at on another forum helped immensely. The advice was spot on.

1. Put a CD into the drive and play some music. You can verify it by running Volume Monitor in Sound and Video Applications (Gnome) . I saw activity on the monitor but could not hear any music.

2. Open Volume Control (aka Alsa Mixer --- again, in Sound and Video Applications).

3. Under "File" select "Change Device" to confirm that the selected device is "Intel 82801DB-ICH4 (Alsa Mixer)"

4. Unmute every control in "Playback" and "Capture" and, where possible, put the slider control somewhere in the middle for every output and input.

4. Under "Switches" uncheck "Headphone Jack Sense," "Line Jack Sense," and "External Amplifier."

5. Enjoy the music.

Don't know if this will work on other machines/distros/ALSA versions (Gateway 350GZ, Ubuntu Breezy Badger, ALSA 1.0.9, here) but the crucial element was getting all three toggles turned off. If any of them are "on" --> no sound.


I should add that the Gateway uses the AD1981B sound chip. Yours may differ, but this worked for me.


INTEL 82801DB-ICH4 (Sound Solution)

You don't need to uncheck every checkbox. You don't need to put every slide bar in the middle. The only element you have to uncheck so that you can have sound is the "External Amplifier" switch. By the way, thank you a lot for the solution. I had the same problem with you. I have a SONY VAIO VGN-B1XP with Ubuntu 5.10. I'm writing all these info so, somebody can find it through a search engine ;-)

Thanks. But on the Gateway,


But on the Gateway, with a CD playing, if you uncheck "Headphone Jack Sense," the sound immediately stops. Similarly, with the sound back on, if you uncheck only "Line Jack Sense," the sound immediately stops.

So, at least on the Gateway 3550GZ (Centrino-based) you need to uncheck all three check boxes to get sound.

Your mileage may vary...

Another Gateway Experience

I have a Gateway M520 running Dapper Drake, and I was getting no sound at all - despite having what looked like a complete driver set and proper config entries - until I unchecked "external amplifier" under the volume dialog, and then - voila! - I had sound in my Linux life.  Incidentally, I have checked a *bunch* of other boards for help with this, and this one - with this hyper simple solution - was the one that worked.  So, let me add my thanks to the chorus!

Hello, I had the same

Hello, I had the same problem and I solved it configuring the plug & play support to WinXP in the Lap's BIOS.My plug & pray support was set to "other".I hope this can help.esli mendoza